Laptop General Hospital Pte Ltd (“Digital Hospital”) provides an Extended Warranty ProgRAM for Laptop Factory Outlet, the “Digital Hospital Enhanced Plan” and the “Digital Hospital Service AD Plan”.


1. DEFINITIONS

1. “Extended Warranty” means:

  • For Laptops, Desktop PC, All-in-One (AiO) PC: Claims for coverage for electrical and electronic defects up to product purchased value.
  • “Excess” means the amount you have to pay for every claim
  • “Product(s)” means consumer IT devices purchased new from Laptop Factory Outlet that is covered by this agreement

2. “Accidental Warranty” means:

  • For Laptops, Desktop PC, All-in-One (AiO) PC, Mobiles and Tablets: 1 time claim for damage cause by impact on chassis causing malfunction, impact on screen causing crack, water damage causing malfunction, up to product purchased value
  • “Excess” means the amount you have to pay for every claim
  • “Product(s)” means consumer IT devices purchased new from Laptop Factory Outlet that is covered by this agreement

3. “NanoCoating Service” means:

  • For Mobile and Tablets: Unlimited service redemption for nanocoating services within service period.

For the avoidance of doubt, all coverage, apply only to repairs and replacements done in Singapore and for Products used in Singapore.


2. COVERAGE

The table below sets out the coverage you are entitled to.

PlanCoverageLimit (if any)
Digital Hospital 6 months Extended Warranty + Accidental Warranty (Enhanced Plan)Warranty Coverage for electronic defects, 1 time claim for impact damage, screen crack or water damage within 6 months. No Excess Fee.Coverage for electrical & electronic defects and accidental damage is up to the purchase price paid for your Product (“Limit”).
Digital Hospital 1 Year Extended Warranty + Accidental Warranty
(Enhanced Plan)
Warranty Coverage for electronic defects,1 time claim for impact damage, screen crack or water damage within 1 Year. No Excess FeeCoverage for electrical & electronic defects and accidental damage is up to the purchase price paid for your Product (“Limit”).
Digital Hospital 6 months NanoCoating Service + Accidental Warranty
(Service AD Plan)
Unlimited NanoCoating Services with 1 time claim for impact damage, screen crack or water damage within 6 months. No Excess FeeCoverage for 1 time accidental damage claim  up to the purchase price paid for your Product (“Limit”).
Digital Hospital 1 Years NanoCoating Service + Accidental Warranty
(Service AD Plan)
Unlimited NanoCoating Services with 1 time claim for impact damage, screen crack or water damage within 1 Year. No Excess FeeCoverage for 1 time accidental damage claim  up to the purchase price paid for your Product (“Limit”).
  1. Digital Hospital Enhanced Plan” is applicable to Laptops, Desktop PC, All-in-One (AiO) PC) to and the “Digital Hospital Service AD Plan” is applicable to mobiles and tablets. Both plans apply only to repairs and replacements done in Singapore and for Products used in Singapore. The coverage for your plans for all repairs and replacements made to your Product shall not exceed the Limit. We have the right and option to either repair or replace your Product with another of like kind, quality and specifications. Due to technological advances, the replaced product may be of a lower retail value than the faulty Product. Replacement parts may be original or non-original manufacturer’s parts that conform to factory specifications and shall be determined at our sole discretion. The Enhanced Plan will be effective from the date of purchase of your device until the expiry of the Contract unless coverage is no longer applicable or is terminated as provided under the terms of this Contract.
  2. COVERAGE
      1. Extended Warranty only covers carry in service locally in Singapore at our Service Centre in Bugis Junction and Sim Lim Square. Locations can be found at laptopfactoryoutlet.com.sg. Accidental Damage, water spillage, power surge damage is not covered.
      2. Extended Warranty + Accidental Warranty (Enhanced Plan includes coverage in B(i) and additional one time claim against accidental impact damage, screen crack or liquid damage.
      3. NanoCoating Service plan covers carry in service at our outlets for nanocoating services, unlimited number of times to the purchased device, within the service period.
  3. EXCLUSIONS FROM COVERAGE
  1. Non-operating and cosmetic items, paint, color, or Product finish, accessories used in or with the Product, external cables and cords, charger and adaptors or add-on options incorporated to the Product;
  2. Cosmetic damage to outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;
  3. Deterioration of the Product due to normal wear and tear, including without limitation rust or stains;
  4. Software (including operating system and any stored data), defects resulting directly from software installation and/ or removal, computer virus, virus prevention, and other peripherals;
  5. Digital Hospital does not warrant uninterrupted or error-free operation of the Product. Product performance is affected by system configuration, software, applications, and your data and operator control of the system, among other factors. While the Product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration of the Product with other systems.
  6. All batteries (including regular non-chargeable batteries and rechargeable batteries) unless otherwise specifically covered in the Contract;
  7. Hardware that has been added after the purchase of the original Product;
  8. Accidental or intentional physical damage and damage by water unless specifically covered in the plan; Failure caused by a voltage converter and/or applying incorrect voltage to the Product;
  9. Products that are still covered by the manufacturer’s original written warranty, repairer’s warranty, or any other warranty still in effect;
  10. Any defects that are the subject of the manufacturer’s recall;
  11. There has been unauthorised modification(s) to the Product, the serial number of the Product has been altered without authorisation, failure to follow manufacturers’ instructions on installation, operation or maintenance of the Product, repairs to the Product performed by a non-authorised repairer, any items not affecting the function of the Products;
  12. Commercial use (multi-user organisations), public rental, use for profit or communal use for multi-family housing;
  13. Defects and on-site service charges not covered by the manufacturer’s original written warranty, unless specifically covered in the Contract;
  14. Any loss or damage to the Product resulting from fire or flood, howsoever caused;
  15. Any loss or damage to the Product resulting from fire and an act of God (including without limitation, events such as earthquake, war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, civil commotion); or
  16. Any loss or damage due to burglary, theft, corrosion, Insect infestation, pet damage (unless specifically covered by the Contract), misuse, neglect and abuse.
  17. Only registered products, complete with relevant owner’s information are eligible for the extended warranty claims.
  18. Amount for each and every claim made by You if you are covered under the “Digital Hospital Enhanced Plan” and the “Digital Hospital Service AD Plan”.
3. LIMITATION OF LIABILITY
  1. We will not cover any direct or indirect loss or injury to a person or loss or damage to property or any incidental, contingent, special or consequential damages including, but not limited to, losses incurred due to any delay in rendering any services related to this Contract and/or loss of use during the period that your Product is at an authorized repairer and/or while awaiting replacement parts, even if you might have informed us of the possibility of such loss or damage.
  2. We will replace your Product with one of like kind, quality and/or specification refurbished set if the Product is not repairable or beyond economical repair. The replaced Product (the spoilt unit) shall become our property. We reserve the right to pay you the original purchase price of the Product if we are unable to give you a replacement product that matches the quality and specifications of the faulty product. Neither Digital Hospital nor Laptop General Hospital will be liable under the Contract if the repair is not executed by appointed repairer, Digital Hospital or it subsidiary brands, PC Dreams or Laptop Factory outlet for repair before (a) the expiry of the Contract or (b) if a breakdown report has been submitted before the expiry of the Contract, within 30 days of its breakdown.
  3. Customer data and Items left with product. It is your responsibility to secure and / or back up remove any progRAMs, data or other material stored in the Product. You must also delete any confidential / personal information contained in the Product before handing over the Product for repair. Digital Hospital assumes no responsibility for any loss, damage, destruction, alteration or failure to maintain confidentiality of progRAMs, data, information or other material left in the Product (e.g screen protector), howsoever caused, whether during servicing of the Product, through use of synchronisation software for the Product, or otherwise.
    It is your responsibility to remove any accessories, external parts or other attachments to the Product (“Accessories”) prior to handing in the Product for servicing. Digital Hospital shall not be liable for any loss, damage or destruction to any such Accessories which are not removed.
4. TERMINATION

The Contract will terminate if any of the following events occur:

  1. upon expiry of the term of the plan; or
  2. when you have made a claim for repair for mechanical and electrical defects up to the Limit; or
  3. when the Product has been replaced; or
  4. if your Product is surrendered, sold or trade in; whichever is earlier.
  5. If your Product ownership have been transferred to a new owner
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