Mr Ricky and staffs are friendly and accommodating. Good job guys and thanks for the fast service provided.
experience great service with tayzhiwen. Thanks for answering my questions patiently
New is better
Impeccable Customer Service. Best of the Best Customer Service by Sherlyn and Nicolas. Also want to say Thank You very...read moreImpeccable Customer Service. Best of the Best Customer Service by Sherlyn and Nicolas. Also want to say Thank You very much to all the IT Specialists and Experts behind the scene who is working hard.read less
Fast And smooth transaction. Excellent customer service.
Nur Aini Mohamed Sarkani
Laptop factory has a huge range of laptops and phones etc.. highly recommended seller
Pa Pa Christopher
Friendly and helpful employee.
I found LFO on Lazada offering very rare and powerful refurbished laptops but had difficulty identifying which one was on...read moreI found LFO on Lazada offering very rare and powerful refurbished laptops but had difficulty identifying which one was on stock. These models are never seen before in normal retailers today; 17 inch desktop replacements with giant screens and super powerful GPUs that can take on the latest games for many years to come.
I looked at a MSI Stealth Pro, Dell Inspiron 7577 but both were sadly out of stock, but Sherlyn quickly came to the rescue and I purchased a top of the line Alienware 17 R3 in a perfect condition for enthusiast purpose - rare top of the line model, perfect screen and hardware condition, easy to disassemble and customize.
Although the online payment system caused issues with my credit card, LFO quickly offered alternative form of online payment and kindly reserved the stock so they wouldn't run away like the MSI and Dell!
Top marks for superb customer service on all marketing platforms and also the honesty in declaring the hardware condition in pictures over WhatsApp before buying.
Please note these are refurbished machines so minor cosmetic damage and different or missing hard drive might be expected, you may need to learn how to take the machine apart and install or upgrade your own, but if you're clever and tell the staff what you need, you might end up scoring the PC of your dreams at an affordable price. It's a perfect IT enthusiast or IT student activity so long you have realistic expectations 😊
I will certainly be interested to source more pro gaming laptops for friends and family at LFO. Not just because of the honesty and product knowledge but also the incredible fact the Alienware was delivered to my home in literally 6 hours from payment!read less