Peace Of Mind Purchase Program
Get the assurance that you’re paying the best possible rate for your Devices
Found the item cheaper somewhere else? Don’t worry, We have you covered.
PC Dreams Sales Group – Laptop Factory Outlet (LFO) promises you a peace of mind for your purchases for 14 days, subject to prevailing terms and conditions.
Peace of mind purchase policy
LOWEST PRICE GUARANTEE
In rare instances where you find a lower price at our competitors after you have purchased the item from Laptop Factory Outlet, you will be refunded the price difference if you bring it back to us within 14 days.
PRICE DROP PROTECTION
At times, you may find that a product is being offered at a very special price at one of our stores but not the others, or that the price for a product you purchased has dropped at our stores thereafter. This is due to ongoing store-specific promotions or clearance sales. In such instances, we will price protect you if your purchase is made within 14 days of the price drop.
14 DAYS EXCHANGE PROGRAM
In rare cases that you receive a Lemon or defective hardware, we promise that you can exchange the item with us within 14 days from the date of purchase. You may exchange the item for any of the following reason:
- You received the wrong item in your package.
- You received products that are defective, hardware failed or damaged upon arrival.
Please note that softwares are not applicable under our 14 Days Exchange program due to copyright and licensing restrictions. In such cases, we are not able to assist the Customer obtain another working copy.
Frequently Asked Questions
Yes, we will price match or refund the price difference on a “like-for-like” basis for the same product brand origin, model and grading condition, including prevailing tax (GST, warranty coverage, through the same payment method as well as mode of delivery.
Courts, Best Denki, Challenger, Gain City, Harvey Norman and Mega Discount Store.
Customers can visit the store of your purchase or Whatsapp to our customer service hotline 63333343 within 14 days from the date of purchase. In your communications, please highlight the lower price in effect that you want us to price match.
Please provide a picture of the competitor’s price tag, advertisement or catalogue to facilitate the price match. PCD will review and verify the price match request. In some situations, we may call up the competitors to confirm the price.
If you visit any of our physical stores, we will be able to process the claim in the same visit. Refund will be made valid cheque mail to your stipulated address.
Sometimes a listed competitor will advertise a product with limited quantities for a special price or the item may even be out of stock. In these scenarios, the item will not be eligible for a price match or a refund of the price difference.
No. Laptop Factory Outlet does not price match “free gift with purchase” offers as they are not exactly “like-for-like”.
No. Laptop Factory Outlet does not price match when the competitors’ price is only applicable when using the competitors’ credit cards or any other financing offers.
No. Laptop Factory Outlet does not match our competitors’ trade-in values and offers on trade-in products.
The difference will be refunded via cheque or the same mode of payment used for the original purchase. You are only allowed to claim one price match per item.
Exchange must be done within 14 days starting from the date of receiving of your device. You received the wrong item in your package or you received products that are defective, hardware failed or damaged upon arrival. The returned goods must be in original received condition with all original accessories.
- The latest PC Dreams Price Guarantee takes effect from 1 Jan 2020
- PCD reserves the right to amend any terms and conditions without prior notice.