Peace Of Mind Purchase Program
Get the assurance that you’re paying the best possible rate for your Devices
Found the item cheaper somewhere else? Don’t worry, We have you covered.
PC Dreams Sales Group – Laptop Factory Outlet (LFO) promises you a peace of mind for your purchases for 14 days, subject to prevailing terms and conditions.
Our 7 Pillars Of Promise
Accident and Spillage Protection Coverage
Each As Good as New or As-New Device is eligible for LFO Protect
Professional Repair Services at Digital Hospital
Lowest Price Guarantee
We will refund you the difference if you can find something similar at a lower price.
within 36 hours*!
14 Days Exchange Program
No questions asked*, satisfaction guaranteed
0% Installment Program
Wallet Friendly prices with 0% installments over 3 months!
30+ checkpoints with ISO 9001:2015
We check everything so that you don’t have to.
Price Drop Protection
If we lower* the price, we will refund you the difference!
Frequently Asked Questions
Must the product be exactly the same?
Yes, we will price match or refund the price difference on a “like-for-like” basis for the same product brand origin, model and grading condition, including prevailing tax (GST, warranty coverage, through the same payment method as well as mode of delivery.
Who are considered your competitors?
Courts, Best Denki, Challenger, Gain City, Harvey Norman and Mega Discount Store.
How do I request for a price match from Laptop Factory Outlet?
Customers can visit the store of your purchase or Whatsapp to our customer service hotline 63333343 within 14 days from the date of purchase. In your communications, please highlight the lower price in effect that you want us to price match.
How do I show "proof" of price?
Please provide a picture of the competitor’s price tag, advertisement or catalogue to facilitate the price match. PCD will review and verify the price match request. In some situations, we may call up the competitors to confirm the price.
How long do I have to wait to get a refund?
If you visit any of our physical stores, we will be able to process the claim in the same visit. Refund will be made valid cheque mail to your stipulated address.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a listed competitor will advertise a product with limited quantities for a special price or the item may even be out of stock. In these scenarios, the item will not be eligible for a price match or a refund of the price difference.
Does Laptop Factory Outlet price match "free gift with purchase" offers?
No. Laptop Factory Outlet does not price match “free gift with purchase” offers as they are not exactly “like-for-like”.
Does Laptop Factory Outlet price match offers with financing?
No. Laptop Factory Outlet does not price match when the competitors’ price is only applicable when using the competitors’ credit cards or any other financing offers.
Does Laptop Factory Outlet match competitors' trade-in value and offers on trade-in products?
No. Laptop Factory Outlet does not match our competitors’ trade-in values and offers on trade-in products.
How will the difference in price be refunded to me?
The difference will be refunded via cheque or the same mode of payment used for the original purchase. You are only allowed to claim one price match per item.
How do I qualify for an Exchange?
Exchange must be done within 14 days starting from the date of receiving of your device. You received the wrong item in your package or you received products that are defective, hardware failed or damaged upon arrival. The returned goods must be in original received condition with all original accessories.
- The latest PC Dreams Price Guarantee takes effect from 1 Jan 2020
- PCD reserves the right to amend any terms and conditions without prior notice.